Shipping policy

Shipping

All domestic orders are shipped via United States Postal Service or UPS. Therefore we require a shipping address that is deliverable by either Carrier.

If an order is returned to us because no one was present at the time of delivery, you will be responsible for re-shipping charges.

USPS Express service (1-2 day delivery throughout the continental USA) is available for just $55.00. All orders originate from Los Angeles, CA.

All orders placed after 12 PM will be shipped on the next business day at the best or up to 7 Business days after. We are closed weekends.

Once your order is shipped, you will receive an email confirming your tracking number. Most orders should arrive within 5 to 7 business days from your ship date.

In the event an item is unavailable you will be notified by phone and/or email and the unavailable item will be automatically refunded to your account.  The remainder of the order will be billed and shipped.  Unavailable items will not be placed on backorder.

Returns & Replacements

All discounted orders are final sale

Merchandise returns for damages, refund or exchange must be made within 15 days of date of delivery.  All sales after the 15 day period are FINAL. Unless merchandise is received defective, a 25% restocking fee will be charged for all returned open products.

You will need the order number and email address or zip code to place your claim.

Please follow the steps you will receive to place your claim.

All the notifications (status, amount due, etc) will be sent to your email when your claim is processed.

Shipping costs for any returns and exchanges will not be reimbursed. If there was a shipping error or product damage we will provide a return shipping label. We will not exchange items that have been opened or used.

Problems with your order?

If you experience a problem or an error on your order, please email us at customerservice@ht26paris.com

We have the right to reject and cancel an order without notice. Any order that is highlighted on our fraudulent verification system will be canceled automatically without notice.

At HT26Paris.com our number one priority is to make our costumer happy, but as any other company we also have issues:

If by any means you never received your package or you believe your package was lost, HT26Paris.com will provide you with help following these steps.

  1. Contact us (10-15 days since your package was sent)
  2. Our company will open a claim with the shipping company to find out what happened with your package
  3. Once the claim has been made, it takes up to 5 days for updated information from your package from UPS or USPS.
  4. As soon as  he investigation has been solved  and the final decision about package has been reported to us, our company will make the go ahead and refund you or resend the package after contact you.
  5. You will receive an email with the update status of your claim after every step.