Refund policy

Merchandise returns for damages, refunds, or exchanges must be made within 15 days of the shipping date.

All sales after the 15-day period are final.

Unless merchandise is received defective, a 35% restocking fee will be charged for all returned. Return product must be unused and in its original packaging.

If merchandise is open no return is possible.

You can claim a refund or exchange at HT26 Paris.com | Return & Exchange portal.

You will need the order number and email address or zip code to place your claim.

All the notifications (status, amount due, etc.) will be sent to your email when your claim is processed.

If you have any further questions, contact our Customer Service Department at return@ht26paris.com

Shipping costs for any returns and exchanges will not be reimbursed. If there was a shipping error or product damage, we will provide a return shipping label.

We will not exchange items that have been opened or used.

All discounted orders are final sale.

Please note that we are not responsible for incorrect delivery addresses or missing apartment or unit number provided at checkout.